Shipping & Returns
SHIPPING
We currently ship within Japan, with plans to expand internationally.
SHIPPING OPTIONS & DELIVERY TIMES
Standard Shipping: 2–4 business days
Processing Time: Orders are processed within 1–2 business days
Once your order has shipped, you will receive a confirmation email with tracking details.
SHIPPING COSTS
Free shipping on orders over ¥10,000
RETURNS & EXCHANGES
We want you to feel confident in your purchase.
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Returns are accepted within 14 days of delivery.
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Items must be unused, unopened, and in original packaging.
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For hygiene reasons, we are unable to accept returns on opened or used products.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
REFUNDS
Once your return is received and inspected:
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to your original payment method
Shipping fees are non-refundable unless the item is faulty or incorrect.
SUPPORT
If you have any questions, we’re here to help.
Email: support@xxxxxxx
LINE support: Available xxxxx